Tag Archives: Customer Service

A Punch in the Gut

A couple of weeks ago I had a bad experience with a furnace technician.  He was supposed to be at my house sometime between 8am and noon.  At 1130am, I got a call saying he wouldn’t make it by noon and they wouldn’t provide a new estimate.  They wanted to reschedule my service to the […]

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New Customer Service

I’ve noticed lately that customer service agents are overly friendly.  Tonight I had to make several calls in preparation of my upcoming trip.  In nearly all cases, the customer service agents attempted to engage me in idle chit-chat.  When did that become a customer service “standard operating procedure”?  Tonight isn’t the first time I’ve noticed, […]