Tag Archives: Customer Service
A Punch in the Gut
A couple of weeks ago I had a bad experience with a furnace technician. He was supposed to be at my house sometime between 8am and noon. At 1130am, I got a call saying he wouldn’t make it by noon and they wouldn’t provide a new estimate. They wanted to reschedule my service to the […]
New Customer Service
I’ve noticed lately that customer service agents are overly friendly. Tonight I had to make several calls in preparation of my upcoming trip. In nearly all cases, the customer service agents attempted to engage me in idle chit-chat. When did that become a customer service “standard operating procedure”? Tonight isn’t the first time I’ve noticed, […]
My Life on the Perimeter 